Search Dominates as E-Commerce Traffic Driver, But Social’s Probably Undervalued

Compared to email (2.82%) and social media (1.55%), search (31.43%) is easily the primary driver of direct e-commerce traffic, according to [download page] the latest quarterly report from Monetate covering Q1 activity. That’s the way it has been for some time now, and probably will be for the foreseeable future, at least when considering that the share of e-commerce traffic coming from both social and email decreased in Q1 compared to a year earlier. But the researchers make a valid point that is bolstered by other recent studies: these findings are based on a last-touch attribution model, which typically undervalues social’s role significantly. (more…)