Phone Calls Still Consumers’ Preferred Method of Contacting Businesses

Demand for customer service via social media is on the rise, but consumers still find good old phone calls to be the best way to contact businesses, according to a study from NewVoiceMedia. Some 45% of respondents believe that calling a company is the most effective way to get their problem solved, compared to 19% who felt that way about email and 13% about social media channels. Respondents were even more convinced when it came to which method would give them the quickest response. (more…)